Early last week my garage door opener stopped working. Fortunately I could tell the drive belt was slipping but the motor seemed fine. I called the local company the handles Lift Master and they scheduled a service call for the next day. Much to my surprise, the workman that showed up was dressed in slacks and a polo shirt, not a workman at all, but an "inspector". He brought nothing, no tools and had to borrow my step ladder to look at the Opener.
After a brief glance he concurred, a slipping drive belt. So I asked him to replace it, his response was "oh not me" I don't do that kind of work. So why are you here I asked, to inspect your problem says he.
Turns out this local company is one that operates on other people's money, no real repair staff, absolutely no inventoried parts. "We can order you a belt, but if you call the company you can get one free with the lifetime warranty." I asked for the company's number, he didn't have it. I had to call the local company office twice.
So I called the 800 number and they were very nice, yes I can get a replacement, but we need 3-4 bits of information about the model, age, hp, etc., none of which was given to me by the inspector. Now angered, I called the local company and complained, loudly. Ten minutes later I had a part number to call the manufacturer with.
Ok, so when can I expect my replacement belt, "oh, 7-10 days by UPS if we have one in the warehouse.
I went so far as to price a new unit, but the cheapest starts around $250, that's a fair amount of ammo.
UPS says it should be here Thursday, we'll see...
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