Well, I won. Big. I was so infuriated I wrote them a formal letter, demanding they show me where I agreed to their football package. I attached a lot of documentation - customer agreement, statements, etc - and told them if they didn't cancel it and refund the $187.45 they had already charged me I was going to file a lawsuit in a specific court here. It was a 3-page letter with a lot of other specifics. They didn't write back. They called me within a few days. They said they want to keep their reputation for customer satisfaction, said they were sorry and would cancel and refund. My statement for this month shows the $187.45 refund. I'm grateful they did this but it cost me a lot of grief, anger, research and hours of time! They said that all new customers are automatically given the football package free for a year. They then put in a future statement that if you don't call to cancel you start paying. It is especially distasteful because there is now clear evidence that all football, pro or otherwise, causes brain damage. It is inherent in the sport. It can't be eliminated by better helmets or anything else. I admit I watch a smattering of college football but never professional because it seems so methodical, boring and violent. But I will be watching every statement I get in the mail from directv, at&t, and all the rest. You can't trust them. We live in a predatory culture now - corporations are the predators, we are the prey. It was't always like that.
