Author Topic: "Mute" icon on videos cannot be changed to "unmute"  (Read 967 times)

Offline hoosier

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"Mute" icon on videos cannot be changed to "unmute"
« on: Nov 30, 2016, 04:52 PM »
 Suddenly, on all web sites with videos, the little "mute" icon is visible and will not change to "unmute" by my clicking on it. What the heck is that about?

Offline scuzzy

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Re: "Mute" icon on videos cannot be changed to "unmute"
« Reply #1 on: Dec 01, 2016, 01:37 PM »
Probably gonna need some more info:

1. What browser are you using?
2. What mute icon? The one on the tabs, one in a Youtube or Facebook video, or the one on the Windows Taskbar?
3. Is the icon not changing, but the mute works?

Let us know along with anything else that might be relevant and we'll try to figure this out.  ;)

Offline hoosier

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Re: "Mute" icon on videos cannot be changed to "unmute"
« Reply #2 on: Dec 02, 2016, 10:51 PM »


On further use, I find I may only be having this problem on CNN videos.

My browser is Google Chrome. The "mute" icon I see is at lower left of the CNN videos, and it does not change to "unmute" when clicked on.

I don't know what to try

 

Offline Bill

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Re: "Mute" icon on videos cannot be changed to "unmute"
« Reply #3 on: Dec 03, 2016, 07:51 AM »
Technically, I think, the mute button is part of Youtube not Chrome. Chrome displays it because it's part of the youtube page.  When youtube switched platforms a while ago, many had trouble watching or displaying youtube vids. until individual computer were upgraded via Windows. 
It might also be  an upgrade issue with Chrome although I have never had a like issue with Chrome. Youy might check to see if Chrome has kept up to date.  Click on the vertical three dots on top right corner of screen, then click on About. The updater for Chrome is there.
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Offline hoosier

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Re: "Mute" icon on videos cannot be changed to "unmute"
« Reply #4 on: Dec 03, 2016, 12:00 PM »

My Google Chrome has been independently confirmed as "up to date"   (but BTW, when I click on the vertical three dots there is no "about" to click on)

Today I find that many CNN videos are not muted for me, but many still are.

I did try Opera, but some CNN videos there will not even start up

Offline Bill

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Re: "Mute" icon on videos cannot be changed to "unmute"
« Reply #5 on: Dec 03, 2016, 12:14 PM »
Apparently, 'about' only shows when there is an update available.  Mine is not showing now after the most recent update.
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Offline hoosier

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Re: "Mute" icon on videos cannot be changed to "unmute"
« Reply #6 on: Dec 03, 2016, 02:20 PM »

If I left click on "vertical three dots", then left click on Help, I see "About Google Chrome".

Left clicking on that gets me a screen describing my Version of Chrome and saying that I am up to date.

Offline hoosier

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Re: "Mute" icon on videos cannot be changed to "unmute"
« Reply #7 on: Dec 10, 2016, 12:13 PM »
I went to Adobe's "Flash Player Help" page, which says that "Flash Player is pre-installed in Google Chrome" and that, in my case, I have Version 23.0.0.207 installed.
 
Also, it says my Browser is Google Chrome (PPAPI) and my operating system is Windows 7
 
From there I followed directions and changed "disable" to "enable"
 
Still no audio ("mute" icon cannot be changed to "unmute")


Amazingly Money.CNN. com videos give me the audio

Offline hoosier

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Re: "Mute" icon on videos cannot be changed to "unmute"
« Reply #8 on: Dec 10, 2016, 01:58 PM »
To be clear, I get audio on "money.CNN.com", but not on "CNN.com"

Offline hoosier

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Re: "Mute" icon on videos cannot be changed to "unmute"
« Reply #9 on: Dec 19, 2016, 08:04 PM »
I've been using Opera browser in order to view web videos with audio.  Now I find that Amazon will not let me manage my Amazon Seller account using Opera.  Always some new barrier to enjoyment of the Internet

Offline hoosier

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Re: "Mute" icon on videos cannot be changed to "unmute"
« Reply #10 on: Feb 19, 2017, 04:29 PM »
Today I'm receiving audio on CNN using Opera, but not when using Google Chrome. Last week I was getting just the reverse !!

Every couple of weeks this happens, back and forth. I never get audio on CNN from both servers at the same time.

I've reported this to YouTube and to CNN.  No response at all. Any ideas Poasters ?

Offline scuzzy

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Re: "Mute" icon on videos cannot be changed to "unmute"
« Reply #11 on: Feb 19, 2017, 05:31 PM »
This really stumps me. It doesn't make sense, but obviously something is causing the discrepancy.

The only advice I have is to ensure that both your audio and video drivers are updated. Nothing else comes to mind.