Author Topic: Rise Broadband  (Read 209 times)

Offline scuzzy

  • Forum Cop
  • Administrator
  • xTreme Super Poaster
  • *****
  • Posts: 9180
  • In an emergency, 9-1-1 calls me.
Rise Broadband
« on: Aug 11, 2017, 02:04 PM »
When I arrived home from my trip, my internet connection was acting poorly. I called customer service and learned that my antenna was facing the wrong tower, which was incapable of supporting the plan I was on. A tech came out a few days later and confirmed that the tower I was on could only support a 10Mbps connection, not the 20Mbps plan that I was paying for. Due to a storm that day however, the appointment had to be rescheduled.

A young tech showed up today and did a complete, new installation, which required mounting an antenna on my roof that could be oriented to the proper tower. It took him a couple hours to complete the job, but I'm now on a tower that can support the plan I'm on:



Of course, the issue is that I've been paying an extra $20 a month for a plan that could never have been supported by the tower I was placed on. I already made that phone, and the billing dept was to elevate the issue to corporate billing. I'm still waiting to hear back from them.

Oh, I've been overpaying since June 2012.  >:(

Offline Bill

  • Universal Moderator
  • xTreme Super Poaster
  • *****
  • Posts: 5922
Re: Rise Broadband
« Reply #1 on: Aug 11, 2017, 02:10 PM »
Sounds like they owe you upwards of $1200.   I wouldn't hold my breath, but good luck.
Fractal Design R5 | Asus  Z170 Pro | Intel i5 6600k | 16 GB G.Skill Ripjaws  DDR4 2133 | Seasonic 650w PSU | eVGA GTX 550 TI | Samsung 960 M2 500 GB | Samsung 850 EVO 500 GB | ASUS Burner | Windows 7 64-bit

Offline scuzzy

  • Forum Cop
  • Administrator
  • xTreme Super Poaster
  • *****
  • Posts: 9180
  • In an emergency, 9-1-1 calls me.
Re: Rise Broadband
« Reply #2 on: Aug 11, 2017, 02:17 PM »
I consider that this is partly my fault (just a little) for not being diligent about my connection, but at the end of the day they sold me something that was impossible for them to support. My monthly bill is $80, so I'd be willing to settle for a free year of service.

I'll keep you poasted.