Author Topic: Strange AVR behavior  (Read 116 times)

Offline Bill

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Strange AVR behavior
« on: Oct 05, 2018, 11:06 AM »
My new SONY avr has stopped producing audio for TV programs.  Netflix works great, audio is fine.  However, last night, when I switched back to TV the Netflix audio continued until I shut everything off.  On restart still no audio on TV but Netflix still works, this morning when I switched to TV the Netflix audio stopped.

I had a tech here yesterday after I called my ISP.  He replaced the STB and an HDMI cable and admitted he's not an expert on "these kinds of systems". He tried switching the TV/AVR  inputs to no avail. 
I'm not certain what to so next, but I think I will rewire the system using the SONY details first.
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Offline scuzzy

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Re: Strange AVR behavior
« Reply #1 on: Oct 05, 2018, 11:57 AM »
Oh, geez. That sounds like a pain in the rear. Unfortunately I have little advice, other than to first check the cables and the connections, but it sounds like that was already tried.

Is there a chance that the TV is not outputting the signal? I suppose the only way to know for sure is to connect the TV to a different amp.

Offline scuzzy

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Re: Strange AVR behavior
« Reply #2 on: Oct 05, 2018, 11:58 AM »
I'm sorry to hear that the installation was a fail, but I certainly understand why it's so difficult to install.

Is there anyone who can help you with the installation?

Offline Bill

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Re: Strange AVR behavior
« Reply #3 on: Oct 05, 2018, 12:08 PM »
Much to my surprise, rebooting the TV seems to have solved the problem.  Maybe the SONY AVR and the TV simply lost each other in the maze.
But I am happy so far.  Crawling around on the floor is never easy and I'm certainly glad I don't have to reinstall.  Thanks for your thoughts.
Fractal Design R5 | Asus  Z170 Pro | Intel i5 6600k | 16 GB G.Skill Ripjaws  DDR4 2133 | Seasonic 650w PSU | eVGA GTX 550 TI | Samsung 960 M2 500 GB | Samsung 850 EVO 500 GB | ASUS Burner | Windows 7 64-bit

Offline scuzzy

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Re: Strange AVR behavior
« Reply #4 on: Oct 05, 2018, 02:39 PM »
Wow. Nice easy solution for once. Lol

Offline Bill

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Re: Strange AVR behavior
« Reply #5 on: Dec 17, 2018, 01:45 PM »
I discovered my to my displeasure the my Sony Blu-Ray player wasn't connecting with the rest of the system.  TV reports no signal.  Saturday was the first time I tried to use it since the the ISP/TV Co. was here in early October when they were trying to solve the audio problem.
Digging deeper, I discovered the repair Tech. switched the HDMI connecting the TV with the AVR from HDMI 1 to 2.  I switched it back and all is now working as it should.  The Blu-Ray A/V reproduction is outstanding.   I wish all problems could be that simple.

The good news  I started wondering about rear surround sound again.  Long story short, I found a 2 man technology company in town that does home theater, TV wall mounts, etc.  They are arriving to put together a plan this afternoon.  Yea!
Fractal Design R5 | Asus  Z170 Pro | Intel i5 6600k | 16 GB G.Skill Ripjaws  DDR4 2133 | Seasonic 650w PSU | eVGA GTX 550 TI | Samsung 960 M2 500 GB | Samsung 850 EVO 500 GB | ASUS Burner | Windows 7 64-bit

Offline scuzzy

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Re: Strange AVR behavior
« Reply #6 on: Dec 17, 2018, 07:56 PM »
Personally I don't do the DVDs anymore; haven't in years. Having the pros poke at it is great. Hopefully it all works out for the best.

Offline Bill

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Re: Strange AVR behavior
« Reply #7 on: Dec 18, 2018, 08:52 AM »
Now I have a new problem.  Last night I was watching TV and tried to switch to Netflix.  The video switched but the audio remained with the TV program.  I tried rebooting the TV to no avail.  This seems like a system reboot might help but so far no luck.  I'm going to try to reboot all of it, AVR TV and Set top box.
Fractal Design R5 | Asus  Z170 Pro | Intel i5 6600k | 16 GB G.Skill Ripjaws  DDR4 2133 | Seasonic 650w PSU | eVGA GTX 550 TI | Samsung 960 M2 500 GB | Samsung 850 EVO 500 GB | ASUS Burner | Windows 7 64-bit

Offline Bill

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Re: Strange AVR behavior
« Reply #8 on: Dec 18, 2018, 09:34 AM »
I have rebooted everything including the fios modem, no change.
Fractal Design R5 | Asus  Z170 Pro | Intel i5 6600k | 16 GB G.Skill Ripjaws  DDR4 2133 | Seasonic 650w PSU | eVGA GTX 550 TI | Samsung 960 M2 500 GB | Samsung 850 EVO 500 GB | ASUS Burner | Windows 7 64-bit

Offline scuzzy

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Re: Strange AVR behavior
« Reply #9 on: Dec 18, 2018, 10:38 AM »
Is this a recent problem, or one that you just discovered? Did it occur after a rewiring?

Offline Bill

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Re: Strange AVR behavior
« Reply #10 on: Dec 18, 2018, 11:00 AM »
I moved an HDMI cable to the ARC supported input and now all is working again.  TVs show up on HDMI 1 while the Blu Ray player shows on HDMI 3.  Putting a disk in the player switches input to HDMI 3 automatically but I have to manually switch it back to HDMI 1 to go back to TV. I guess that's normal.  Not at all sure how that happened but I guess I did when I was trying to get the Blu Ray player to work.  Ah well.......
It also resolved my Netflix problem.
Have to be a rocket scientist.......
Fractal Design R5 | Asus  Z170 Pro | Intel i5 6600k | 16 GB G.Skill Ripjaws  DDR4 2133 | Seasonic 650w PSU | eVGA GTX 550 TI | Samsung 960 M2 500 GB | Samsung 850 EVO 500 GB | ASUS Burner | Windows 7 64-bit

Offline scuzzy

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Re: Strange AVR behavior
« Reply #11 on: Dec 18, 2018, 07:02 PM »
All's well that ends well, then. I'm glad you got it worked out.