Author Topic: Scanner Not Producing Images  (Read 46 times)

Offline hoosier

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Scanner Not Producing Images
« on: Apr 12, 2019, 03:01 PM »
Yeah it's me again

My Epson Perfection 3490 Photo Scanner has suddenly stopped producing images.

Everything appears normal. The built-in troubleshooter says "no issues detected, it makes all the usual scanning noises, it has been only very lightly used, but the files it now produces are rectangular white blanks.

I reinstalled the drivers from the Epson support web site.

Any ideas from my favorite experts?

Offline scuzzy

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Re: Scanner Not Producing Images
« Reply #1 on: Apr 12, 2019, 03:28 PM »
I have had similar issues with my Epson scanner. I've resolved them in the past with:

1. Moving the cable to a different USB connector
2. Replacing the USB cable
3. Removing and reinstalling the software

Naturally, rebooting inbetween.

Offline hoosier

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Re: Scanner Not Producing Images
« Reply #2 on: Apr 12, 2019, 07:21 PM »

Using the original Epson 3490 scanner installation disk I have apparently been able to get the scanner to work normally again. Hurrah!

Unfortunately, the disk also installed these on my PC :

 Epson File Manager
 Epson Copy Utility 3
 Epson Event Manager
 Epson Scan Assistant
 Epson Attach to Email
 ArcSoft PhotoImpression 5

Can someone tell me how many of these I can uninstall without adversely affecting use of the scanner?



Offline scuzzy

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Re: Scanner Not Producing Images
« Reply #3 on: Apr 12, 2019, 07:43 PM »
You only need the driver and the interface. The rest are features you can remove if you don't use them. The only thing I have installed is the driver and the interface called "Epson Scan".

Delete them one-by-one. Worst case scenario is that you'll have to reinstall something.

Offline hoosier

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Re: Scanner Not Producing Images
« Reply #4 on: Apr 12, 2019, 09:40 PM »

Understood and thanks so much scuzzy.

 I had already been looking for what new scanner I might have to buy. And they're more expensive now than I would have thought.

Offline scuzzy

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Re: Scanner Not Producing Images
« Reply #5 on: Apr 13, 2019, 08:24 AM »
Thankfully scanners last a long time, on average. It's usually the driver/software that becomes outdated for newer operating systems.

I'm happy you got it all worked out.